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Muhammed Tawsif Ahmed
Front Office Manager
Amari Dhaka Hotel

Mr. Ahmed currently working as a Front Office Manager in the Amari Dhaka Hotel since 05th of April 2014. Before joining at Amari Dhaka, he was with the Westin Dhaka and Four Points by Sheraton Dhaka since 27th of November 2007 until 01st of April 2014. Lastly, he was holding the position of Front Office Manager at Four Points by Sheraton Dhaka. During this
long service period at “The Westin and The Four Points by Sheraton Dhaka”, as an incharge of the customer care operation he had performed a wide variety of responsibilities, which includes-Revenue management (Rate Value Matrix, competitor market mix, hotel market mix, retail pricing, corporate pricing, Valhalla installation, price loading, room categorizing etc. ), Front office management(preparing SOP as per the brand, training calendar, recruiting, ensuring brand culture, implementing brand programs, Developing multi skill program, practicing star guest as a hotel super user, SPG champion etc.

 

Special Achievements: Substantial experience and outstanding skills in customer service with ten years at PMS system Opera including five in management, Vision ( Key management system), HRIS, . Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. He had successfully completed task force assignment at “Amari Johor Bahru Malaysia” from 2ndof April to 30th April, 2017 He had selected twice as an associate of the month in the Westin Dhaka February 2010. (Recognized by certificates and crest). Achieved Honesty Award in May 2008 at Westin Dhaka. Nominated for the Starwood cares RVP awards.
 

Mr. Ahmed has more than ten years job experiences in hospitality sectors. He started his
career in 2007 at Westin Dhaka – one of the renowned Five Star hotel in Bangladesh. He work
there more than seven year’s. Subsequently, to enrich his future career he resigned from “The
Westin Dhaka” and joined “The Four Points by Sheraton Dhaka” as a Front Office Manager in
August 2013. He was there until 01st April 2014. After that, in April 3rd, 2014 joined at The Amari Dhaka as a Manager of Front Office department. Currently he functions as the strategic business leader of the (Amari Dhaka) property's room department. Responsible for planning, developing, implementing and evaluating the quality of property's rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment to the owner and company.