Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback.

• Defining Total Quality Management (TQM), The concept of TQM, The philosophy behind TQM, Leading lights and their ideas;
• Principles of TQM: The core principles in achieving TQM, Prevention not correction, Customer focus;
• Techniques used in TQM: Process improvement, Benchmarking, Cause and effect, Measurement, Cost of quality;
• Implementing TQM: Principles of Leadership, Commitment and involvement, Organizational culture;
• Benefits of TQM: To the customer – improved quality; to employees – increased satisfaction; to the organization – better performance. Learning Checks & Group Presentation

Highly qualified, professionally trained, reputed and experienced resource persons in the related areas, having ample theoretical and practical knowledge with current information, are invited to conduct the training courses/workshops.

Tk. 3,000/-payable in favour of ‘Dhaka Chamber of Commerce & Industry’ by BEFTN/ Pay Order/ Cheque/ Cash Deposit to Bank. It could also be paid through bKash merchant number 01766018659 (Payment) with bKash charge. Fee includes cost of tuition, course materials, refreshment, lunch, certificate and excludes VAT & Tax.

10% for (one option applicable): (i) DCCI Members; (ii) Women participants; (iii) Students (pursuing his/her undergraduation & postgraduation); (iv) Ex-Trainees of DBI; (v) Three (3) or more participants from one organization for same course;and 15% corporate discount for 10 (ten) or more participants from the same organization to one Course.

The intending candidates may collect Registration Form from DBI Office for submitting to DBI after filling up duly or log on to https://forms.office.com/r/CkFLx5i3Bq for registration.

Certificate will be awarded.