Front Desk Behaviour and Receptionist Skills

Date:06-07 July 2018
Time:10:00 am to 05:30 pm
Last Date of Registration: 04 July, 2018
Venue:DBI, Dhaka Chamber Building (11th Floor), 65-66 Motijheel C/A, Dhaka-1000

Course Fee: Tk. 4500

Contact: 01913745062, 9552562 (Ext 137),


DCCI Business Institute (DBI) is going to organize a Training Course on: “Front Desk Behaviour and Receptionist Skills”, This course focuses on the behaviour and rules for the conversation of Front-desk executives and telephone etiquettes

Course Contents

Basic Rules of Front-desk Etiquettes: How to welcome clients in the right way, Making the first impression by presenting the right image, Right level of politeness to the visitor, Being a guide to the visitor , Beware of language and body language, Dealing with difficult people; Developing listening skills; Useful languages for the conversations at the front-desk; Basic rules for telephone conversation: making and receiving calls; Tips to make telephone conversations effective; Use of particular phrases considering the situation; Learning to read speaker's: Body language, Feelings, Unspoken words; How to handle queries in telephone conversations that you are not prepared for; Dealing with problems: learn useful phrases to describe problems, warning and apologizing; Learning Checks & Group Presentation.


Highly qualified, professionally trained, reputed and experienced resource persons in the related areas, having ample theoretical and practical knowledge from home and abroad, with current information, are invited to conduct the training courses/workshops.

Registration Process

The intending participants may collect Registration Form from DCCI Business Institute (DBI) or download copy from . Participants belonging to the target group will be registered on payment of requisite fees by Pay Order (PO)/ Demand Draft (DD) or in Cash in favour of Dhaka Chamber of Commerce & Industry or pay with cost of payment through bKash, Wallet number 01766018659 (Payment process: dial *247# and select option 3.Payment & write 1 in counter no.).


10% for DCCI Members.Women Participants, Graduate Students, 3 or more participants from one organization for same course and Early Bird Package (at least 5 days before deadline).