Conflict management refers to the long-term management of intractable conflicts. It is the label for the variety of ways by which people handle grievances-standing up for what they consider to be right and against what they consider to be wrong. DBI has offered this workshop to familiarize the significance of these intricacies in doing business.

• Understanding Conflict: Defining conflict,
• Conflict generation exercise,
• Causes of conflict at work and society,
• Finding common ground, stages in conflict;
• Handling Conflict: How can we stop conflict escalating?
• Changing our understanding of the situation,
• Personal conflict handling, How others view our conflict handling style,
• Workplace Conflict & Strategies for Management: Using the styles to minimize conflict;
• Conflict Management Techniques, Reviewing our current conflict situations,
• Conflict Resolution: Review of our previous approaches,
• Review of the key messages on conflict management,
• Plan a different approach with actions for the future.
• Question and answer session.

Facilitator of the training is Mr. M A Mannan, Director, Global Inclusion Bangladesh Ltd. is equipped with over 29 years’ solid experiences in MNC and local conglomerates namely FedEx Express, PRAN-RFL Group, Fakir Apparels, Olila Glass Industries, Searchlite MLC, DVC; etc. in different management and leadership roles and responsibilities. He is the FedEx Purple Academy certified management trainer since 2004. Facilitated a huge numbers of trainings for FedEx Bangladesh and beyond for many respected companies on various fields like Leadership, Team Building & Teamwork, Stress Management, Conflict Management, High Performing Managers & Leaders, Customer Service Excellence, Four Disciplines of Execution, Emotional Intelligence, 7 Habits of Highly Effective People and various need based trainings and study period. He is from Dhaka University. Studied management. Strongly believe in value addition and continual improvement. Received various certificates courses in home and abroad. Used to write articles on the management and leadership; many of his articles have been published in The Daily Star and in The Independent Newspapers. He also used to participate in the TV and Online programs on different subjects, especially on HR Management and Leadership, associated with various professional bodies.

Tk. 3,000/- payable in favour of ‘Dhaka Chamber of Commerce & Industry’ by NPSB/ Pay Order/cheque/bKash. Course fee includes refreshments, lunch, stationery, learning materials and excludes VAT and Tax. Admission would be confirmed to candidates on payment of registration fee.

10% for (one option applicable): (i) DCCI Members; (ii) Women participants; (iii) Students (pursuing his/her undergraduation & postgraduation); (iv) Ex-Trainees of DBI; (v) Three (3) or more participants from one organization for same course; and 15% corporate discount for 10 (ten) or more participants from the same organization to one programme.

The intending candidates may collect Registration Form from DBI Office for submitting to DBI after filling up duly or log on to https://forms.office.com/r/CHL6hNtLRs for registration.

Certificate will be awarded.